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Is blogging still a thing? Hell yes.

October 2, 2016
sunset jup

Photo: Carmela Nava (CC)

In honor of my 11th anniversary in blogging this month, I’ve written a two-part post. The second part, Hell no, will run Tuesday on Y’all Connect.

Blogging can be a tough sell. It seems like fewer people get started, and even fewer keep going. Why not Instagram and Snapchat your lives than blog them?

I’ve seen a lot of blogs come and go in the 11 years I’ve blogged, along with blogging groups, conferences and experts. Once you figure out the domain registration, the site setup, the formatting, the schedule and the audience, you still need the energy to actually write and upload photos.

Even putting videos on YouTube daily is easier.

I’ve thought a lot about blogging in 2016, what it means for clients and hobbyists, and whether it’s worth the effort. Today, I focus on the reasons why you should blog regularly for your company or organization.

1. Good blog content has a payoff in sales. Those unfamiliar with blogging automatically assume that bloggers can make money and that it’s a direct path from publishing posts to raking in cash.

That’s never been true.

What is accurate these days is that search engine optimization still exists and evolves, driven mostly by Google. And Google now emphasizes good, unique content in ranking sites. No more keyword stuffing, no more crazy tags, no more link farming — I mean, people still do that crap, but they penalize for their sites.

Posts that are helpful, entertaining or informative perform better on SERPs (search engine results pages). That improves SEO and draws more traffic. The smart brand uses that traffic to build leads and market directly to potential customers.

That’s the profit from blogging.

2. Blogging is the best way to stand out. This is an opportunity to resonate with people. Most brands blend together, but the only way to win fans and customers is to stand apart.

A blog provides the simplest way to keep a site (and its readers) up to date. Sure, companies should keep catalogs and pages current, but they make it an annual or biennual overhaul. How do I as a first-time visitor know if you have the latest equipment or are aware of the best options?

Consumers are armed to the teeth with information. They are no longer at the mercy of salespeople. Companies attempting to close the sale can either assist browsers with info — about models, specs, parts, manufacturing process, reviews, etc. — or hinder them.

And more customers want to connect with brands beyond price and color. They want to know what a company stands for, and how it crafts its goods. That’s the kind of insider info that belongs on a blog by diverse voices from all over the organization.

3. A blog offers full control and ownership of the message. Investing too much of the marketing resources into social media can backfire the moment those channels change the rules. Facebook has mastered this game, forcing even the biggest companies to pay for access to their own fans.

Setting aside resources for building and maintaining a home base platform on the company site should always be the starting point. It can drive creation of channel-specific content and guide visitors through the sales funnel.

Otherwise, marketers are always at the mercy of the rules and the limitations of each social channel.

4. Share your message with the world. Blogging remains one of the few universally accessible platforms. People can view posts in any browser without having to sign in, pay a fee or download an app.

The freedom to create and explore is unlimited. The responsibility is to offer readers a reason to stick to the end of the post and return for more good stuff.

That’s why blogging is still a thing. A big thing.

• • •

Still need help getting your blog started?
Contact me today …

Contact me


Video: Content Curation for Smarties [SPRF]

September 26, 2016

Video: Content Curation for Smarties

I’m back from the Gulf Coast with a couple of new videos from my most recent presentations. Both are seminars I gave at the Southern Public Relations Federation annual conference.

The video above is for a talk I gave in Atlanta a couple of years ago called “Content Curation for Smarties: Know Everything All the Time.” If you struggle for fresh topics and updates on your social channels, or drive traffic through inbound marketing to your blog or site, you need to watch.

I give smarter ways to curate content for your audience and different options for sharing it.

Two notes on the video: First, I’m out of frame part of the time, so you have a great view of the slides but not little ol’ me. Second, that doesn’t really matter, because once again, the video stops about 14 minutes in, leaving audio for the rest of the hour. My filmmaking skill is apparently regressing with each outing.

My thanks to SPRF for having me speak at the event.

Contact me if you want the slides and worksheet that accompany this presentation.

A detour from the serious route

September 18, 2016

Our daily routine is a constant act of persuading others to do our bidding. To get our kids to clean their rooms. To get our spouses to pay more attention. To get our colleagues to get with the program. To get another rush hour driver to let us in their lane. To get our Facebook friends to vote for this candidate (or not vote for the other candidate).

Our tactics may be to nag, to scold, to preach or to lecture. We already know their success rates.

We forget that humor is often the most effective and subtle form of persuasion. It humanizes us and offers a gentle tweak instead of a head-on attack.

Everyone is funny in their own way. Some have to work at it, but most have a natural style of getting laughs, intentionally or not. But we can be unnecessarily awkward in incorporating humor in our sales tactics.

Trying to be funny isn’t the same as being funny. We’re often better off leaving out the intentional jokes, given that the opportunity to fall flat increases dramatically with social media.

Those who succeed are willing to play the fool for others. They have a healthy self-awareness. They understand their audience. And they can be humble and contrite when jokes miss the mark.

If we’re willing to laugh at ourselves, can we get others to join in the fun?

Some marketers feel that clickbait headlines and unending outrage are the most effective ways to lure people to their cause. We might find another way forward.

Hit them in their funny bone. Their laughter might open their hearts and minds to our requests.


A post shared by Funny Church Signs (@church.signs) on

The comeback of copywriters

September 11, 2016

Photo: Spiros Vathis (CC)

Writing never goes out of style. (Leave it to a writer to make such a pronouncement.)

I’ve coached writers and bloggers to practice their craft and to work on incremental improvement. It’s not easy. It requires time and a willingness to keep trying.

Good writing brings people to your site, and keeps people on your site. Bad writing repels them quickly.

Writing has become more important again, thanks to Google. In its myriad of factors for search engine optimization, Google puts clear informative prose as one of the most critical to ranking on searches. The searcher must find something useful, engaging or entertaining, or the search engine will rate a site lower.

Tricks such as keyword stuffing and buying backlinks have been ineffective for years. For many users, Google has one sole purpose: Take them to the right site as quickly as possible.

Site content must be unique and well written. It can be short or long. It can link out or not. But it must provide something of value or interest to someone somewhere (not a rambling nonsensical screed against the aliens of Jupiter).

This put copywriters in a great position again. Why take a chance on mediocre copy when we can hire pros to add snappy content to our sites for a reasonable price?

And for those bloggers and publishers focused on top-notch writing all along, congratulations! Keep up the good work.

This comprehensive guide to SEO-friendly copy is a must-read.

• • •

Is your site lacking a writer’s touch?
Contact me today for a free consultation …

Contact me

Video: More on picking the right marketing channels

September 5, 2016

A question comes up regularly when I give talks. How do we know how much time to spend marketing using Facebook, or Twitter, or Instagram, or …?

That question came up at a corporate retreat for a media company. (It came up at a talk I gave to Alabama Media Professionals.) I outlined the steps to take to determine what channels to use and how much to use them.

Watch the video, and let me know your questions about digital marketing.

More videos? Visit my YouTube channel.

The rewrite for SEO is on

August 28, 2016
pencil eraser

Photo: Brandi Redd (CC)

I am not typically a fan of rewrites. Call me lazy, but I like to be done with writing something, even if it means intense editing and work on the front end.

But on the web, rewrites for specific content are mandatory.

I’ve resolved to give my About pages a good rewrite in the coming weeks. They haven’t been updated in years, and they should reflect who I am now and what my sites are about. This is good for readers, this is good for searchers, and this is good for SEO.

(SEO is search engine optimization, the way search engines understand what each site and page is about.)

Naturally, I’ll need to update other pages, too. But the About page is a good place to start. I should consider what the site goals are, which topics draw in traffic and what useful information to include on the page.

It shouldn’t take long, but it will give me renewed focus on attaining my business goals and using the right content and calls to action to draw in fans.

Casual readers won’t notice. Search engines will.

And I’ll have a better connection to those looking for help with communications strategy and training.

• • •

Need help bringing a sharp focus to your site?
Contact me today for a free consultation …

Contact me

Revisiting the question of catering to smartphones again

August 21, 2016

Accelerated Mobile Pages, Facebook Instant Articles

I gave some suggestions for catering to site visitors via smartphone in a July post, but I missed two big options for 2016.

I’ve spent part of this summer trying out both options, ones you may already be familiar with from a user standpoint. We should all implement Accelerated Mobile Pages and Facebook Instant Articles, if only to try them out.

Both serve the biggest audience, mobile users. Both strip away extra coding and bandwidth hogs to provide lean, fast-loading pages. Both require effort to implement, though in the end, the code does most of the work.

Accelerated Mobile Pages is an open source project, allowing for developers and webmasters to implement faster-loading versions of posts and pages. We typically stumble upon them in Google searches, as the company designates AMP articles with a lightning bolt.

Video: Intro to AMP

On my existing sites, accessing the posts and pages on a mobile device brings up either a responsive theme or a mobile-only theme. But at least a couple of sites are ready to go with Accelerated Mobile Pages.

I used the free official WordPress plugin, AMP. It handles posts but not pages yet.

To see the AMP version of any blog post (even from desktop browsers), add “/amp” to the end of a URL. For example, here’s the most recent post in standard and AMP forms:

Because Birmingham Blogging Academy is a site, AMP is built in.

Visitors won’t typically hit AMP posts directly. But for those searching online, Google will feature sites optimized with AMP prominently in results.

Facebook Instant Articles takes more work. It requires implementation on the backend of a site, as well as set-up within a Facebook page. WPBeginner has a guide to installing this feature on self-hosted WordPress sites.

Video: Introducing Facebook Instant Articles

The biggest tradeoff is ceding traffic to Facebook, which caches a version of a site’s original post.

For WordPress site, multiple plugins offer the ability to add Facebook Instant Articles. I use the free Allfacebook Instant Articles plugin.

To see the Facebook Instant Articles from Y’all Connect, visit the Y’all Connect Facebook page using a smartphone and scroll to a post marked with a lightning bolt (a catchy icon). Click the update to see a Y’all Connect post in Facebook Instant Articles.

These are the hoops we need to jump through in 2016 to embrace our mobile audience. And we’ll have more hoops to cross as the web shapes itself around an audience on the go with quicker questions and less time.

Try Accelerated Mobile Pages and Facebook Instant Articles to meet this group halfway.

More on catering to mobile audiences.

Video: What makes us distinct as a brand?

August 7, 2016

Brand is tossed about casually in marketing these days, but it’s so critical to a company.

At a recent talk, an attendee asked me about standing out on social media. It’s not about what we do all the time, but who we are.

Are we as special as we think? Does it make a difference to the world around us?

Watch the video, and if you need help with your brand, contact us about our 4-hour assessment.

More videos? Visit my YouTube channel.

Blogging fear: Not knowing where to start

July 31, 2016
index cards

Photo: Sanickels (CC)

I asked for your biggest fears in blogging, and y’all came through.

This week’s fear: “Not knowing where to start, because I have so many things I want to write about. And getting readers.”

(For getting more readers, please see this earlier post with my suggestions.)

I know a lot of bloggers who would love to have this problem. What a great problem to have.

I believe we all have a creative side, though not all of us indulge it. We can share it through artistry, through hobbies (from woodworking to knitting), through our everyday tasks (cooking, yard work, grooming).

Really, the most important thing is to start. Have trouble picking a topic? Write them on slips of paper and draw one out of a hat. Or randomly sort them into a list. But push forward by writing and publishing a great post about that first topic.

Sometimes, the only way to break the paralysis is to stop the procrastinating behavior and start writing. I know, I’ve cleaned the house or mowed the lawn many a time before writing a blog post.

You may find over time that you gravitate toward a narrower set of topics. Or you may go wild with even more ideas, topics and stories.

The worst outcome is that 3 months from now, you still are juggling ideas in your head with nothing to show for it on your blog.

Stop reading this post and go write something and share it with the world. Now.

Tell me about your biggest fear in blogging,
and I might answer it in a future post.

More in our Blogging Fears series.

Audio: Do the hustle

July 24, 2016

During a presentation to Alabama Media Professionals, I took a question from a group member about marketing to difficult-to-reach target audiences.

It’s not easy, and it’s not always fun. But at minimum, it requires a willingness to put in the work. To hustle. In “Crush It!” Gary Vaynerchuk insists that hustle is required to launch a personal brand.

Listen to my response in the embedded clip, and don’t hesitate to ask if you have questions about communications strategy (either in the comments or through the contact form).

Revisiting the question of catering to smartphones

July 10, 2016
teen on smartphone

Photo: Pabak Sarkar (CC)

Chances are you’re reading this post on a smartphone.

You may have arrived here through a social media link, or my weekly newsletter. So you’re also checking your favorite channels and reading your email from your phone.

Why not? You have it with you all the time, you can keep up with your friends and family, plus work-related updates and questions.

Is your website helping or hurting fellow mobile users?

I ask, because I prefer using a laptop for my work and surfing. It’s light, it has good battery life, and I can have dozens of tabs open. But that’s not how the world sees my work.

They’re using phones, from their desks, from their beds, from their cars (sigh), from their kitchen tables and their walks and their conference rooms. All I can do is make sure my posts and pages load fast, read cleanly and cater to on-the-go readers.

You have several options to meet this audience halfway …

1. Do nothing. Let them continue to suffer through your site loading on a tiny screen like it’s still 2006. This is a good way to lose a lot of mobile consumers who are one or two steps away from making a purchase.

(This site is an example of doing nothing, albeit with a WordPress theme that auto-loads a mobile version. Most sites have no such alternative.)

2. Use responsive design. I’ve implemented this solution on many of my sites through WordPress themes. Basically, the site detects the screen size and displays content in a format that works well at that size. If you’re on a desktop browser, you can see it in action by making the window wider or narrower.

I’ve come to realize that while this is an easy solution, it can be a bad choice for pages with many elements and one goal, such as a lead generation form. What works on a desktop browser can be a terrible experience on a mobile browser.

3. Use a mobile-only design. I’m coming around to this approach, because it forces companies to think specifically about mobile users. Their needs are different and more immediate than those of someone sitting at a computer.

It requires smart planning and execution. It also requires more resources, because updates often require work on both the main site and the mobile site.

4. Make an app. I’m talking a real, completely from scratch, app designed for mobile users. Not apps that are basically reskinned mobile sites (I’ve seen plenty for news, weather, sports, banks and on and on).

These apps can be free or offer in-app purchases, or have ads, or sell subscriptions or a pro version. Typically, the best ones cater to users based on their location, based on their needs (to find a venue, to look up business hours or department phone), or to comparison shop. They already have an affinity for your brand, having downloaded the app previously.

• • •

This is not a conversation we should be having in 2016. It’s very likely that for however long we have websites, mobile usage will continue to dominate over desktop usage. The possible next stage, apps, might cement it.

Put yourself in your customer’s shoes: Open your site on your phone, and imagine if you’d go any further.

Chances are you’ll need to refine your approach now and every year to follow.

• • •

Learn more ways to serve your readers and
customers better in my free weekly newsletter …


Video: Picking the right marketing channels

July 4, 2016

With so many way to market your products and services, picking the right marketing channels can seem daunting.

That question came up at my recent talk to Alabama Media Professionals. I explained what to do as a brand to ensure that your message reaches your target audience.

Watch the video, and let me know your questions about digital marketing.

More videos? Visit my YouTube channel.

Blogging fear: Stuck using a phone to blog

June 26, 2016

WordPress app

I asked for your biggest fears in blogging, and y’all came through.

This week’s fear: “I fear of losing following, because I do this all via WordPress app on my cell, and there isn’t even editing tools there. I fear I will lose followers for my blog, and posts are too plain. All because I don’t have a computer.”

Let’s take these one at a time.

1. I’ve used the WordPress app on my phone. I hate it.

If I get a tablet someday, I might give it another whirl. But while I’m fine writing drafts on my iPhone (usually in Evernote or Notes), I can’t stand the WordPress app.

One alternative is to use your phone’s browser instead of the app. Log in to and use the regular WordPress dashboard. You can use the full set of editing tools. Remember, the app has editing tools, even if they aren’t as robust as using the browser version.

I wish I had a better solution for you.

2. Losing followers is a natural fear for any blogger. But first, make sure you’re blogging for the right reasons.

Is it to have fun, to share knowledge, to make friends, to sell something? Is it to gain popularity, to connect to other bloggers, to learn to be a better blogger (or writer or photographer or storyteller or artist or entrepreneur)?

I find nothing wrong with pursuing fame. But it can be a hollow pursuit. While I enjoy being recognized from my posts, it’s not the reason I continue to blog after 11 years.

The fear of losing followers pushes bloggers to do irrational things, like pandering to gain more traffic, or doing it solely for the audience even as it saps your spirit. Trust me, it isn’t worth it. That’s what many bloggers have told me again and again over the years.

Just have fun. Make your posts as fancy or as plain as you like. Blog because it brings you joy.

Tell me about your biggest fear in blogging,
and I might answer it in a future post.

More in our Blogging Fears series.

Better webinars from the audience’s perspective

June 19, 2016
webinar setup

Photo: Stephan Ridgway (CC)

I’ve attended quite a few webinars lately. Most gave good information and ran smoothly. But I find with presentations of any type, we always have room for improvement.

I’d like to do more webinars down the road, and having one under my belt, I’d like to share my tips on making webinars as stellar as they can be.

Webinars can be an excellent way to present ideas and demonstrations, to connect with an audience yearning to learn and to generate qualified leads. They can also turn off a lot of visitors quickly, so let’s work to make them compelling and easy to follow.

Keep the interface simple. I know some presenters are stuck with whatever enterprise solution the brand uses. One webinar I watched had five or six separate windows in one screen. It’s sufficient to have a single window for the presentation, with an optional second window to chat or send questions to the speaker.

Put a microphone on the speaker. And if multiple speakers, panelists and moderators are on deck, each one should have her own microphone. Audio is the main vehicle, so why skimp on this critical channel?

Be sensitive to the audience’s limited time. Most webinars I attended this past month didn’t give the most critical piece of information in the promotions or the introduction: the end time. I want to know if I’m signing up for a 30-minute commitment, 1 hour or longer. Pick a time limit, and stick to it.

Answer the most important audience questions up front. That means in the promotion, in the registration, in the confirmation email or in the first 60 seconds live.

  • Will the slides be posted?
  • Will the video replay be posted?
  • Will the speaker have a Q&A session? At what point?
  • What is the speaker’s contact info? Include URL, email and Twitter account.
  • What is the schedule? This can be a rundown of speaker start times or topics to be covered.

Employ a producer. This person is critical to the success of a webinar. She keeps the speakers on schedule, handles the technical aspects, monitors audience questions and problems and frees up the speaker to shine. The producer runs at least one practice session in advance of the actual webinar to work out transitions, technical issues and flow. She should have a private channel to all speakers to guide them during the event.

• Use more slides or more demonstrations. Each new slide is a new opportunity to sustain an audience’s attention. The longer the screen remains static with a slide (no matter how lovely), the easier it is for an attendee to check his phone or email. That’s the hazard of webinars: We can’t see the audience. Combat the stillness with lots of slides and a brisk pace, or a live demonstration. (Personally, I’m not a fan of videos in webinars or onstage talks.)

Taking the time to make webinars better not only makes the speaker look better, but the brand, too. It gives the attendees incentive to sign up for the next webinar and to share what they learned with colleagues.

Don’t use the slides to hide poor preparation and lackluster presentation skills. Make the webinar the highlight of each guest’s day.

More posts on holding better events.

For WordPress admins, a dangerous default setting

June 12, 2016

Photo: Lisa Risager (CC)

I’ve used WordPress for 11 years, with few headaches or hiccups.

It’s a great content management system and blogging platform, if properly maintained. But it has security vulnerabilities like any popular platform. Users with self-hosted WordPress sites should pay close attention.

For example, this open source software has regularly occurring updates, but like locks left unlocked, they’re no good unless actually implemented. I know that updating carries its own potential problems, namely breaking the site or a plugin or a theme. (I have survived these uncommon but still possible events.)

But one of the biggest vulnerabilities is a default setting on new installs (as I recall: It’s been a while since having a tech put in a new site from scratch). It’s the given suggested username, “admin.”

Tens of millions of sites are self-hosted WP sites, and I imagine many of them still have admin has a user, perhaps the only one. This user has full access to the entire site.

This gives potential hackers one less hurdle to overcome in seizing vulnerable sites. Combine that with weak passwords (such as “password” or “123456”) and it’s a huge security hole.

Do what I and millions of other users have done: Change from admin to a unique username. This requires creating a new account and deleting the admin account: Use the steps in this video.

This WPBeginner post has two alternate methods.

Take a few minutes and fix this security hole today. The site you save could be your own.

More posts on using WordPress.

The mommyblogger who dared speak her mind

June 5, 2016

Josi Denise

A few weeks ago, popular mommyblogger Josi Denise published a 4,000-word rant that went viral.

The subject of her rant? Mommyblogging. Specifically, sponsored posts.

She explains the sheer misery of pumping out reviews of products and services on behalf of sponsors for her site, the American Mama, then calls out other blogs for also participating in the echo chamber of nonsense.

It’s a compelling read, one worth careful consideration, whether you’re a blogger, a brand manager or a marketer.

I’ve always admired mommybloggers (whether they use that label themselves or not) for their creativity, their communities and their time management. The moms I know are juggling so many things simultaneously that to produce a blog on top of all that is miraculous.

Denise’s essay imparts nine lessons for bloggers and brands:

  1. Nobody is reading your shit. And that is true for most bloggers, most authors and most journalists. Don’t go into blogging to be a famous writer.
  2. There’s no way in hell you are actually that happy. I’ve been accused of negativity on occasion. But I have never been enamored of the “all positive all the time” trend in blogs and social media. God bless Denise for maintaining this artiface while suffering postpartum depression and navigating a divorce.
  3. Your goals are just as confused as you. Pretty much the first question I ask of anyone asking my help is “What is your goal?” If only I could be paid by the blank stare …
  4. You are wasting your money. She refers specifically to blogging conferences and Web designers. I take no offense as a blogging conference organizer: Lots of conferences are mediocre to awful, and do little to actually empower bloggers. She’s right: Save your money.
  5. PR friendly = “I have no soul.” Coming from a journalism background, this enabling of brands through a positive-only approach is foreign to me. I understand why bloggers do it, but I couldn’t live with myself. At the very least, bloggers should clearly define their boundaries, rather than let them be defined for them, one soul-sucking post at a time.
  6. Building your own prison with copycat guards. Denise takes bloggers to task for acting as shills for corporations. I don’t have a problem with sponsorships, partnerships and other brand collaborations, but I can understand why she thinks the deck is stacked in favor of the big companies. It is.
  7. Sunshine and fucking daisy reviews. She writes, “This shit would never fly in traditional journalism.” Have I got some bad news for her …
  8. Giveaway entries are not real fans. Aligning incentives with goals is a challenge, but not impossible. But it’s certainly a common mistake.
  9. You are wasting your time. Nothing is a waste of time if we learn and grow from it.

Her bracing honesty makes me wonder two things: First, where was this Josi Denise all this time? And second, would readers and subsequently paying sponsors have embraced her as readily?

I’m glad she escaped a lifestyle that was ruining her life and that she could share her experiences with all of us. Fortunately, she’s still blogging and sticking to a new tactic, radical honesty.

• • •

Brand-blogger partnerships can work for all sides.
Let me help …

Contact me

It’s always Peak TV in blogging and social media

May 22, 2016
Mr. Robot

A monitor on the set of “Mr. Robot”

It’s insane how much television is on television right now. And even off television.

I thought the expansion in reality shows and sports programming alone was crazy. Reality TV is cheap and easy to produce, while sports draws a consistent, desirable audience.

But the number of scripted programs has doubled to 409 from 2009 to 2015. Who has time to watch that many shows?

Apparently, the entire world.

Fortunately, we can watch some great stories in Peak TV: “Mr. Robot,” “Crazy Ex-Girlfriend,” “Casual,” “Transparent.” And we can watch a lot of mediocre programming.

Veteran showrunner Carlton Cuse (“Bates Motel”) compares it to what would happen if the National Football League suddenly expanded to 90 teams. “You would have a lot of football available to you, but the quality of it would be diluted,” he says.

What I find interesting is what talk show host and producer Conan O’Brien once said (I think) about the business: It takes as much effort to create a middling TV show as it does a hit. He’s referring to the army of people it takes to put a half-hour of television together: writers, directors, actors, costumers, set designers, carpenters, makeup artists, lighting crew, sound crew, editors, publicity and marketing staffers, casting directors, production designers, producers, directors of photography, camera operators, showrunners and more.

Multiply that by 400 shows in production. That’s a tremendous effort to make content competing for our limited attention.

Many of us feel that strain of producing content for consumption by audiences pulled in all directions. The number of blogs, social media channels, podcasts and YouTube/Vine/Twitch stars has always forced us to be creative and provocative in our output. Plus, the barrier to entry in the digital world is far lower than television.

The explosion of television is a reminder that the audience is always in control. The better we cater to audiences, the more likely we succeed in accomplishing our goals, whether to inform, to entertain or to sell.

Audience members always have the option to change channels, to pause, to recommend or criticize what they see. Whatever we create, we must keep them in mind and how we want to help or provoke them.

The competition never ends, nor should our commitment to content that enriches our audience’s lives.

• • •

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