Video: My philosophy of customer service
March 13, 2016
I spoke in Hattiesburg last month about digital storytelling. At the end, I took questions from the Pine Belt Entrepreneurs, including one on the state of customer service.
While I’ve been less successful selling my philosophy to colleagues, I have reaped success in implementing it in my own ventures.
Watch the video, and share your ideas on customer service in 2016.
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Wade I agree with you. I would add if you ask most employees are you in customer service most would say no and refer you to a department. I believe everyone is in Customer Service. Those who don’t provide quality customer service will be the cause of a company losing customers. Keeping a customer is always easier and less expensive than gaining a new customer.
Thanks for weighing in, Henry!