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Video: My philosophy of customer service

March 13, 2016

I spoke in Hattiesburg last month about digital storytelling. At the end, I took questions from the Pine Belt Entrepreneurs, including one on the state of customer service.

While I’ve been less successful selling my philosophy to colleagues, I have reaped success in implementing it in my own ventures.

Watch the video, and share your ideas on customer service in 2016.

More videos? Visit my YouTube channel.

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3 Comments leave one →
  1. March 14, 2016 3:59 pm

    Wade I agree with you. I would add if you ask most employees are you in customer service most would say no and refer you to a department. I believe everyone is in Customer Service. Those who don’t provide quality customer service will be the cause of a company losing customers. Keeping a customer is always easier and less expensive than gaining a new customer.

    • March 20, 2016 12:31 am

      Thanks for weighing in, Henry!

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